Shipping policy
Last Updated: March 12, 2026
Vitavia™ provides shipping for orders placed through our online store. This Shipping Policy explains how orders are processed, shipped, and supported. By purchasing from Vitavia™, you agree to this Shipping Policy, which forms part of our Terms of Service.
1. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays). During high-volume periods, including promotions, restocks, or seasonal events, processing times may be longer. Orders placed after 12:00 PM (MST) begin processing on the next business day. Once your order ships, a confirmation email with tracking information will be sent automatically.
Vitavia™ may temporarily delay or hold an order for fraud prevention, security review, address verification, or quality-control purposes.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on order weight, destination, and carrier rates. All shipping costs are displayed before payment.
U.S. Orders:
- Standard delivery: estimated 5–10 business days after dispatch
- Some products may have extended delivery times depending on availability and fulfillment location
- Expedited shipping options may be available at checkout for an additional cost
International Orders:
- Standard delivery: estimated 7–28 business days after dispatch, depending on the product, fulfillment location, and destination
- Delivery times may vary due to customs processing, local carrier handling, and regional infrastructure
- Expedited international shipping may be available at checkout for select destinations
Estimated delivery times for each product are displayed on the product page and at checkout. Actual delivery times may differ from estimates based on fulfillment origin and carrier routing.
All delivery estimates are approximate and not guaranteed. Delays may occur due to carrier disruptions, severe weather, natural disasters, customs processing, labor interruptions, regional service limitations, or other events outside our reasonable control.
3. Order Tracking
Tracking information is sent automatically once an order ships. Tracking updates may take 24–48 hours to appear after dispatch. For international orders, tracking visibility may be limited once the package enters the destination country's postal system.
If tracking has not updated within 5 business days (U.S.) or 10 business days (international) after shipment, please contact support@livevitavia.com.
4. Fulfillment & Carriers
Orders are fulfilled through trusted fulfillment partners. Primary carriers may include USPS, UPS, FedEx, DHL, and other regional or international delivery providers. Carrier selection is determined based on destination, package size, and shipping method.
- Some carriers may not deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote locations.
- Multi-item orders may ship in separate packages depending on stock availability or fulfillment location.
- International orders may be fulfilled from different locations than U.S. orders.
5. Delivery Issues
Once a package has been transferred to the carrier, delivery events such as delays, loss, damage, theft, or misdelivery may be subject to carrier review and carrier procedures.
If a package is marked as delivered but cannot be located, please contact us within the applicable timeframe and we will help guide the next steps, including carrier claim support where applicable:
- U.S. orders: within 7 days of the marked delivery date
- International orders: within 14 days of the marked delivery date
Customers are responsible for providing a secure and accurate delivery location when placing an order.
6. Incorrect Address, Refused, or Undeliverable Packages
Customers are responsible for reviewing shipping information carefully before placing an order, including addresses automatically filled by accelerated checkout services such as Shop Pay, Apple Pay, or Google Pay. For subscription orders, customers are responsible for keeping their shipping address current before the next billing date.
If an address issue causes a failed delivery or returned package, reshipment or refund options may be available, subject to carrier charges, return handling costs, and applicable restocking fees.
- Reshipment may require payment of a new shipping charge, or
- Any approved refund may be reduced by original shipping charges, return shipping costs, and up to a 15% restocking fee
7. Damaged or Missing Items
If your package arrives damaged, opened, or with missing items, contact us as soon as possible. Please include photos of:
- The outer shipping box
- The inner packaging
- All affected items
- Any visible damage or tampering
Claim deadlines:
- U.S. orders: within 7 days of delivery
- International orders: within 14 days of delivery
Contact: support@livevitavia.com
Claims reported after the applicable deadline may be more difficult to verify.
8. Shipping Scope & Restrictions
U.S. Orders: Vitavia ships to all 50 U.S. states.
International Orders: Vitavia ships to select international destinations. Availability of international shipping is displayed at checkout. International customers are responsible for:
- All customs duties, import taxes, and brokerage fees applicable in the destination country
- Compliance with local import regulations for the products ordered
- Any additional fees charged by the carrier or customs authority upon delivery
General Restrictions:
- Orders shipped to freight forwarding addresses are accepted at the customer's own risk. Vitavia is not responsible for loss, damage, or delivery issues that occur after the package reaches a freight forwarding service.
- Some carriers may restrict shipping to P.O. Boxes or military addresses.
- Orders containing multiple items may ship separately.
- Orders refused or abandoned at customs are not eligible for free return shipping, and any refund will be subject to applicable deductions as outlined in our Refund & Return Policy.
9. Order Changes & Cancellations
Changes or cancellations are only possible before an order enters fulfillment. Once processing begins, cancellations, address changes, or item changes are not guaranteed. Contact support immediately at support@livevitavia.com if you need assistance.
10. Delays & Events Outside Our Control
Vitavia™ is not responsible for shipping delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs processing, labor interruptions, government actions, or broader supply-chain issues.
If a shipment is significantly delayed, we may, at our discretion, provide replacement or refund support after reviewing the shipment status and any available carrier information.
11. Returns & Refunds
Shipping fees are non-refundable except where required by law or where Vitavia™ shipped the wrong item or a confirmed defective item. All return requests remain subject to our Refund & Return Policy, including eligibility requirements, approval procedures, and Money-Back Guarantee terms.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Vitavia™ limits liability for shipping-related claims to the amount paid for the affected product(s). This limitation does not apply where prohibited by law.
13. Governing Law
This Shipping Policy is governed by the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions. Any disputes arising under this policy are subject to the binding arbitration and class action waiver provisions found in our Terms of Service.
Nothing in this policy limits any consumer protection rights that cannot be waived or limited under the laws of your jurisdiction of residence.
14. Policy Changes
Vitavia™ reserves the right to update or modify this Shipping Policy at any time. Material changes will be communicated via our website. The updated policy will be effective upon posting, and the "Last Updated" date at the top of this page will be revised.
15. Contact Information
✉ support@livevitavia.com
🌐 www.livevitavia.com
© 2026 Vitavia™. All rights reserved.